At Eiklique, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward refund and return policy. Please read the details below.
Returns
- Eligibility for Returns: You may return products within 3 to 5 days of receiving your order, provided they are unused, unopened, and in their original packaging. For hygiene reasons, we cannot accept returns of opened or used cosmetics.
- Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 3 to 5 days of delivery. We will arrange for a return and provide a replacement at no additional cost.
Exchange Policy
If you receive an item that is incorrect or does not meet your expectations, you can exchange it for the correct item within 3 to 5 days of receiving your order. Please notify us as soon as possible to initiate the exchange process.
Return Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Reach out to our customer service team at [Your Contact Email] with your order number and details about the item you wish to return or exchange.
- Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
- Shipping the Item: Pack the item securely in its original packaging and include any accessories or documentation. You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item.
- Refunds: Refunds will be processed once we receive and inspect the returned item. If approved, your refund will be issued to the original payment method within 5 to 7 business days.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following items:
- Opened or used cosmetics
- Gift cards
Modifications to the Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site following any changes constitutes your acceptance of the new policy.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy or need assistance with a return or exchange, please contact us
Need help?
Contact us at info@eiklique.com for questions related to refunds and returns.
